Program Information

ByKelvin Leonel

Program Information

A Brighter Day is a work based program solely for troubled youth who are transitioning out of juvenile hall that fosters genuine life change. Through our ten week mentoring and training program youth are provided with the much needed structure to develop the skills necessary to succeed in a supportive and caring environment.

Our one-on-one mentoring component helps participants gain a clearer picture of his or her interests, likes/dislikes, fears, views on life and situation at home as well as aspirations and future goals; helping guide their future plans.  Participants are also provided with additional programming and connections to resources that helps them build self-esteem, make better choices and improve their ability to succeed.
At the core of the program, youth must be:

  1. willing to work,
  2. amicable to receiving and following instructions,
  3. adhere to their assigned schedule,
  4. respect authority and
  5. willing to learn.

A Brighter Day program offers participants a certificate in customer service from the National Retail Federation. The (NRF) will shape our youths future by building awareness in the industry of customer service and develop skills through education and experiences in retail.

Youth learn proper work etiquette and become skilled at following directions, understanding work environments/cultures and how to interact with co-workers (of all levels, ages and backgrounds) while learning how to receive constructive criticism that helps them to develop soft skills necessary that are transferable across work industries.

Topics and benefits include, but are not limited to:

  • Customer Service Training (social skills, listening abilities)
  • Effective Communication Relationship Building (social skills, relationship building)
  • Putting Your Customer First (social skills, respect for others, conflict resolution)
  • Calming Upset Customers (social skills, conflict resolution)
  • Proper Attire (self-care, social skills, life-skills)
  • Proper Work Etiquette (social skills, respect, time-management, responsibility)
  • Job Training (skill-based, time-management, responsibility, job purpose)
  • Baker’s Training Butcher’s Training Produce Training Seafood Training Dairy Training Frozen Training Deli Training (job-specific skill training, appreciation of various department, following directions)
  • Educational Options – post-secondary/vocational (planning, decision making, goal setting)
  • Developmental Inventory Strategic Planning (planning, assessments)
  • Honestly, Integrity Constructive Criticism (respect, social skills, time-management, prioritization, organization, respect, decision making, conflict resolution)

About the Author

Kelvin Leonel editor

Comments Are Closed!!!